Friday, April 7, 2006
Letter: Time Warner Cable is like Tivo Without The Replay Button
Posted by Jeremy Charette in "ARTICLE" @ 01:00 PM
"Dear Time Warner Cable: I am finding it increasingly difficult to be patient with your company. My service has been intermittent for the past 36 hours and counting. Initially, every fifteen minutes I would experience a one-minute blackout. Now it's down to every four minutes. It is actually worse than being blacked out completely. This, unfortunately, is just the straw that broke the camel's back. The customer service that you offer is as bad as I have ever experienced."
Apparently it doesn't matter if you live on the remote island of Molokai, or the not so remote island of Manhattan. Time Warner Cable has some serious customer service issues, from quality of service to hardware problems. Worse still is the fact that when you have a problem, the time it takes to get a response is abysmal. What customers need is an alternative. Perhaps the government needs to step in and do something to promote more competition. As it is, consumers are stuck between a rock and a hard place.
Apparently it doesn't matter if you live on the remote island of Molokai, or the not so remote island of Manhattan. Time Warner Cable has some serious customer service issues, from quality of service to hardware problems. Worse still is the fact that when you have a problem, the time it takes to get a response is abysmal. What customers need is an alternative. Perhaps the government needs to step in and do something to promote more competition. As it is, consumers are stuck between a rock and a hard place.
